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1. Customer's Company Name:
2. How well did your account manager handle your project?
Extremely wellVery wellSomewhat wellNot so wellNot at all well
3. Overall, how satisfied or dissatisfied are you with Mercury Security Management?
Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
4. Which of the following words would you use to describe our services? Select all that apply.
ReliableHigh qualityUsefulUniqueGood value for moneyOverpricedImpracticalIneffectivePoor qualityUnreliable
5. How well do our services meet your needs?
6. How would you rate the quality of the service?
Very high qualityHigh qualityNeither high nor low qualityLow qualityVery low quality
7. How would you rate the value for money of the service?
ExcellentAbove averageAverageBelow averagePoor
8. How responsive have we been to your questions or concerns about our services?
Extremely responsiveVery responsiveSomewhat responseNot so responsiveNot at all responsiveNot applicable
9. I am aware of my Account Manager within Mercury Security Management.
10. I am happy with the amount of contact I receive from my Account Manager in Merucry Security Management.
AgreeStrongly AgreeDisagreeStrongly DisagreeNeither agree nor disagree AgreeStrongly AgreeDisagreeStrongly DisagreeNeither agree nor disagree
11. My Account Manager is helpful, knowledgeable and friendly.
12. When my Account Manager contacts me he/she provides helpful and useful information.
13. Any queries I raise are answered quickly and professionally.
14. I am updated with developments within Mercury Security Management.
15. How long have you been a customer of Mercury Security Management?
This is my first purchaseLess than six monthsSix months to a year1 - 2 years3 - 5 years6 years or more
16. How likely are you to continue to renew the service we provide to you?
Extremely likelyVery likelySomewhat likelyNot so likelyNot at all likely
17. Do you have any other comments, questions, or concerns?
18. How likely is it that you would recommend this company to a friend or colleague?
0 - Not at all likely12345678910 - Extremely likely
19. Would you like to learn more about the additional services offered by Mercury Security Management?
If yes, please specify how you would like us to contact you.